SHIPPING

Where do you ship?
We only ship within the 48 contiguous United States. We do not ship internationally.

What shipping methods do you use?
We use our trusted partners at FedEx for Ground Shipping for all outbound orders.

When will my order ship?
Orders are shipped Monday-Saturday. Most orders ship the Same Day, but orders placed after 3 PM PST may ship the next day. For example, orders placed after 3 PM PST on Monday may ship Tuesday, and orders placed after 3 PM PST on Saturday may ship Monday. Orders may experience longer processing and delivery time during holidays.

Baloncesto y cancha?
We do not offer shipping to PO Box, APO/FPO or international shipping. FedEx requires a physical street address. 

My package was marked as “delivered” but I cannot find it.
Before contacting us to investigate, please do the following:

• Check with other members of your household.
• Check with other members of your household.
• Check with the front desk, mail rooms, or building security if you live in an apartment complex.
• Look for a note from your carrier on the door or near the mailbox.

If you still cannot find your package, please contact us so we can help you contact the carrier and retrieve your lost package.

What if my shipment is processed as ‘Returned to Sender’ by the carrier?
If your package is deemed undeliverable by the carrier and is processed as ‘Return to Sender,’ please call us toll-free at 844-746-7977 or email us at help@shopwss.com to initiate a refund. Unfortunately, we cannot send you a replacement package. You’ll need to submit a new order with updated shipping information.

What if I used a freight forwarder?
Anytime a freight forwarder is used, we are not accountable for any damages, defects, material differences, or losses that arise to products after handing packages off to a freight forwarder.
We insist that you, as the customer, should refuse goods that are damaged and instruct freight forwarders to do the same. Items missing after being received by you or the freight forwarder will be your responsibility.