Refund policy

REFUND/RETURNS

What is your Refund/Returns policy?

NovogasShops products are made to order meaning when orders are paid the production begins on that item. Refunds or Returns are only accepted for defective products. We are unable to offer refunds/returns for incorrect sizes or buyers remorse since our products are made to order. Please contact us directly if any issues with your order. Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Since items are made to order we cannot offer refunds for buyers remorse. Refund would be made to the original source of payment after your return is reviewed. To complete your return, we require a receipt or proof of purchase. To request for refund send us a detailed email at info@snkadx.com. We will review and provide a resolution on your request.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to NovogasShops due to an incorrect/undeliverable address, shipping charges will not be refunded.

May I exchange my order?

We only replace items if they are defective, damaged or if you are sent the wrong item. If you need to exchange it for the same item, send us an email at info@snkadx.com. We will review and provide instructions on where to send the item and how to submit request for exchange.

What is the exchange period?

You have 14 days to submit request for exchanges.

Do I have to pay for the shipping of my exchange?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

When will I receive my exchange?

After your return item is accepted, reviewed and approved we will ship out on the next business day. Please allow 2-5 business days to receive.

May I exchange my item(s) without contacting you first?

No. You must contact us prior to sending your exchange so that we are able to provide the correct return address. Please note that exchanges for merchandise returned without contacting us will be denied as return address may differ from the original shipping address.

How may I contact you?

You may contact us by email at info@snkadx.com and we will reply within 24 hours.

Sierra Leone SLL?

NovogasShops process is to ship your order and provide tracking details in a timely manner. However, NovogasShops will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.

If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with the relevant mailing carrier and file a police report if necessary. NovogasShops will not issue refunds or replacements once the package is marked as delivered by the courier.