What is the NovogasShops Fire Program™?

The NovogasShops Fire Program™ is our loyalty program. By joining it, you'll get NovogasShops credit with all your purchases, plus exclusive benefits.

How can I join the NovogasShops Fire Program™?

Nike Air Force 1 here. If you already have an NovogasShops account, please log in. Otherwise, sign up and answer a few quick questions to help us get to know you better. It won't take more than five minutes.

Upon completion you will already be part of the NovogasShops Fire Program™.

Can I join the NovogasShops Fire Program™ for free?

Yes, being part of the NovogasShops Fire Program™ and enjoying its benefits is completely free of charge.

What happens if I make purchases with other currencies of legal tender?

We offer you the possibility to pay in different currencies of legal tender and we do the conversion process to Euro automatically, so you don't have to worry about anything. If you want to change your country, you can do it from the menu at the bottom right.

Work with us?

Can I join the NovogasShops Fire Program™ for free.

How many tiers are there in the NovogasShops Fire Program™?

The NovogasShops Fire Program™ has four tiers—SPARK, FLAME, BLAZE and FIRESTORM. To reach each of these tiers you need a certain number of points.

Does my NovogasShops credit expire?

When you are in a tier, you already enjoy all its benefits. You can check them at any time by accessing MyNovogasShops. Plus, if you activate email notifications, you'll receive news about the program and information regarding your benefits.

Can I unsubscribe at any time?

Tiers are unlocked when you reach a certain amount of points, in which case you level up. The tier is upgraded as soon as the last points are processed, that is, 30 calendar days after the purchase is made.

How long do I get to keep my tier in the NovogasShops Fire Program™?

Once you reach a certain tier, you enjoy its benefits for the remainder of the semester, plus the following one. Points are reset at the beginning of each semester. If you collect enough points to stay in your tier, you will extend your benefits for six more months. And if you exceed the required points, you will level up.

Can I know how many points I have left to reach the next tier?

Yes, you can check all the information regarding your current tier and how many points you need to reach the next one from MyNovogasShops.

What happens if I don't reach the tier's minimum points amount during the established period?

Once the period established for your benefits is over, if you haven't reached your current tier's minimum points amount, you will be downgraded and will no longer enjoy its related benefits. If you are in SPARK, you will keep your benefits even if you don't make any purchase.

Will I get free shipping on all my orders?

Yes, as long as your tier includes this benefit. However, keep in mind that free shipping doesn't apply to raffle items.

What are the points for?

The points are only and exclusively used to determine which tier you belong to. Once you obtain the right amount of points, you automatically move up to the new tier and enjoy its benefits for the remainder of the current semester, plus the following semester.

How much is 1 NovogasShops credit worth?

Once you are part of the NovogasShops Fire Program™, all your purchases of non-discounted products, and without any discount code applied, generate points. SAR 1 spent on non-discounted products = 1 point.

How do I earn NovogasShops credit.

Using NovogasShops credit is not considered a discount, so it does allow you to generate points and more NovogasShops credit.

How can I redeem my NovogasShops credit.

Generate NovogasShops credit with your purchases?

What are the points for.

Nike Air Force 1?

The points you earn with each purchase can be viewed as soon as the purchase has been made, but they will only count towards your tier calculation after 30 calendar days from your purchase.

What happens if I return a product that earned me points and NovogasShops credit?

The pending points and NovogasShops credit for that product will be deleted and will not be added to the accumulated total.

Will I lose my points if I unsubscribe from the NovogasShops Fire Program™?

Yes, by unsubscribing you will lose the points you had collected and those that were pending.

Comme des Garçons Wallets?

You can see your earned and pending points at MyNovogasShops.

NovogasShops credit = SAR 1?

Once you've joined the program, you'll automatically earn NovogasShops credit for each purchase you make.

When you place an order, NovogasShops credit will be generated and it will remain in pending status until 30 calendar days have elapsed. However, if during those 30 days you return the order or unsubscribe from the program, that NovogasShops credit is lost. If after 30 days you have not unsubscribed or returned the order, the NovogasShops credit will be added to your balance. The NovogasShops credit of your balance doesn't expire and isn't lost, even if you unsubscribe from the program.

How much is 1 NovogasShops credit worth?

1 Comme des Garçons

Will I lose my NovogasShops credit if I unsubscribe from the NovogasShops Fire Program&trade?

Yes, every purchase will generate NovogasShops credit, except when you buy raffle items.

How much NovogasShops credit will be added to my account?

▪︎ Every time you buy a non-discounted item, you'll earn NovogasShops credit worth 3% of what you spent.

▪︎ Every time you buy a marked-down item, you'll earn NovogasShops credit worth 1% of what you spent.

▪︎ Every time you buy an item to which you have applied a discount code, you'll earn NovogasShops credit worth 1% of what you spent.

▪︎ Raffle items and purchases made with discount codes do not generate NovogasShops credit.

Can I redeem my NovogasShops credit right away?

Raffle products do not generate points.

How much NovogasShops credit will I earn if I purchase a non-discounted product and redeem NovogasShops credit at checkout?

NovogasShops Fire Program™ EN.

Do the purchases I have made so far generate NovogasShops credit?

No. You will only earn NovogasShops credit for purchases you made up to 48 hours prior to joining the NovogasShops Fire Program™.

How can I redeem my NovogasShops credit?

You will be able to choose the amount of NovogasShops credit you want to use during the checkout process. Nevertheless, you cannot redeem NovogasShops credit when purchasing raffle items.

Bags & Tote Bags?

No, the earned NovogasShops credit on your balance won't be taken away. You can spend it gradually or accumulate it all and then invest it in a single purchase.

Pending NovogasShops credit, which has not been added to your balance because the order was placed within the last 30 calendar days, will not be added if you return the item or unsubscribe from the program.

Will I lose my NovogasShops credit if I unsubscribe from the NovogasShops Fire Program™?

Your current NovogasShops credit balance will remain intact, however, you will lose any pending NovogasShops credit. If you unsubscribe, you will stop accumulating NovogasShops credit when you purchase items in our store.

You can check the NovogasShops Fire Program™ Terms and Conditions here.