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Where do you offer shipping?

Shipping available to United States only. We are currently offering free priority shipping which takes one to three business days on average, during the holiday seasons shipping can take longer due to increase in shipping. We do not offer expedited shipping at this time.

When will I receive my order?

Please note, due to fulfillment and shipping orders can take up to 5 business days (M-Sa) before they are shipped. Your tracking information will be sent by email to the email address used to place your order once your order has been shipped. Due to the holidays your order might experience processing and carrier delays.

What is your Refund/Returns policy?

NovogasShops products are made to order meaning when orders are paid the production begins on that item. Refunds or Returns are only accepted for defective products. We are unable to offer refunds/returns for incorrect sizes or buyers remorse since our products are made to order. Please contact us directly if any issues with your order. Our return policy size 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be LowSunset and in the same condition that you received it. Since items are made to order we cannot offer refunds for buyers remorse. Refund would be made to the original source of payment after your return is reviewed. To complete your return, we require a receipt or proof of purchase. To request for refund send us a detailed email at info@snkadx.com. We will review and provide a resolution on your request.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address. If a package is shipped back to NovogasShops due to an incorrect/undeliverable address, shipping charges will not be refunded.